What is your oil composed of?
We use 100% pure organic and certified natural terpenes. Our flavours are all natural and contain no PG (Propylene Glycol) or VG (Vegetable Glycerin.) Westcoast Smoke DOES NOT use Vitamin E Acetate, or any other preservatives, artificial flavours or synthetic ingredients. Our clients’ health and safety is very important to us. We strive to provide the highest quality product not only in taste but also in safety.
How often should I be charging my Executive case?
We go with the rule of thumb of every two weeks to charge your charging case. This does vary from user to user.
I just received my Gold Digger pen, how do I turn it on?
Press the button three times to start the device. It will be good from here on! Be sure to keep it charged!
What is the lifespan of my battery?
Our batteries lifespan is around 6 months.
How long will it take to get my order?
DUE TO COVID-19, SHIPMENTS MAY BE DELAYED
We ship out every Monday thru Friday. BC orders take 1 business day from ship date. Alberta through Manitoba will take 2-3 business days from ship date. Ontario and eastern take 3-4 business days from ship date. Please note our shipping days, express shipments are shipped on the same schedule as our standard shipments. The day your order is placed may not necessarily be the day it is shipped.
Can I return my product?
We always aim to make sure our customers love our products, but because of the use of the product, we do not take returns. However if you do have an issue with your device, please contact us and we will work with you to sort you it out.
Can I sign up to your newsletter?
Yes! Just enter your email at the bottom right of this page, and you’ll be added to our subscription list. You’ll be sent updates, exclusive offers, and much more.
How do I set up a wholesale account?
Click here to get more info on opening a wholesale account.
